Effective date: August 9, 2026 · Applies to all users in the United States
These Terms of Service ("Terms") constitute a legally binding agreement between you and Kula LLC ("Kula," "we," "our," or "us") governing your access to and use of the Kula mobile application and website at mykula.app (collectively, the "Service").
By creating an account, downloading the app, or using any part of the Service, you agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference. If you do not agree, do not use the Service.
You must be at least 13 years old to use the Service. If you are between 13 and 17, you represent that your parent or legal guardian has reviewed and consented to these Terms on your behalf. If you are accepting these Terms on behalf of an organization, you represent that you have authority to bind that organization.
The Service is intended for users in the United States. By using the Service, you represent that you are not located in a country subject to a U.S. government embargo and are not on any U.S. government list of prohibited or restricted parties.
To access most features, you must create an account. You agree to:
We reserve the right to terminate or suspend accounts that violate these Terms.
"User Content" means any content you submit, post, upload, or transmit through the Service, including posts, comments, photos, voice messages, heritage records, event details, and chat messages.
By submitting User Content, you grant Kula LLC a non-exclusive, worldwide, royalty-free, sublicensable, and transferable license to use, host, store, reproduce, modify (for formatting purposes only), display, and distribute your User Content solely to operate, maintain, and improve the Service. This license continues only as long as your content remains on the Service. When you delete your content or account, this license terminates (subject to our data retention practices in the Privacy Policy).
You retain all ownership rights in your User Content.
You are solely responsible for your User Content. You represent and warrant that your User Content:
You may not post content that:
We respect intellectual property rights. If you believe content on the Service infringes your copyright, send a DMCA takedown notice to [email protected] with: (1) identification of the copyrighted work; (2) identification of the infringing material and its location on the Service; (3) your contact information; (4) a statement of good-faith belief; (5) a statement of accuracy under penalty of perjury; and (6) your physical or electronic signature. We will respond and, if appropriate, remove the content and notify the uploader, who may submit a counter-notice under 17 U.S.C. § 512(g).
Kula offers free and paid subscription tiers for group administrators. Paid plans ("Plus" and "Plus Max") unlock additional features including increased member limits, more frequent AI-generated posts, and enhanced analytics. Current pricing is displayed in the app before purchase.
Paid subscriptions are billed on a recurring monthly basis. By subscribing, you authorize Kula to charge your payment method via Stripe on a recurring basis until you cancel. All fees are in U.S. dollars and are non-refundable except as required by law or as expressly stated in these Terms.
If Kula offers a free trial, your payment method will be charged the applicable subscription fee at the end of the trial period unless you cancel before the trial ends.
You may cancel your paid subscription at any time from your group's settings within the app. Cancellation takes effect at the end of the current billing period; you will retain access to paid features through that date. We do not provide pro-rated refunds for unused portions of a billing period.
We may change subscription pricing with at least 30 days' advance notice delivered via email or in-app notification. Your continued use of the paid Service after the price change takes effect constitutes acceptance of the new price.
All fees are non-refundable except (a) where required by applicable law, (b) as required by Apple App Store or Google Play Store policies for purchases made through those platforms, or (c) at our sole discretion. Requests for exceptions may be submitted to [email protected].
The Service includes AI-powered features including Kula-Mitra (automated community post generation) and Kula-Guru (group historian). These features generate content using third-party AI models. AI-generated content is labeled within the app. You acknowledge that:
In addition to content restrictions, you agree not to:
The Service, including its design, graphics, logos, trademarks, and software (excluding User Content), is owned by Kula LLC and protected by U.S. and international intellectual property laws. Nothing in these Terms grants you any right to use our trademarks, logos, or brand features without our prior written consent.
We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your personal, non-commercial purposes, subject to these Terms.
The Service integrates with third-party services including Clerk (authentication), Cloudinary (media), Stripe (payments), and Google (AI). Your use of those services is governed by their respective terms of service and privacy policies. Kula is not responsible for the practices or content of third-party services.
We may suspend or terminate your access to the Service at any time, with or without notice, if we believe you have violated these Terms or for any other reason at our discretion. You may terminate your account at any time by deleting it through the app settings or by emailing [email protected].
Upon termination: (a) your right to use the Service ends immediately; (b) we may delete your User Content consistent with our Privacy Policy; (c) provisions that by their nature should survive termination (including Sections 4.2, 8, 11, 12, 13, 14, 15) will survive.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
KULA DOES NOT WARRANT THAT (A) THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE; (B) ANY DEFECTS WILL BE CORRECTED; (C) THE SERVICE OR ITS SERVERS ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; OR (D) THE RESULTS OF USING THE SERVICE WILL MEET YOUR REQUIREMENTS.
Some jurisdictions do not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL KULA LLC, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR DAMAGES FOR LOSS OF PROFITS, REVENUE, DATA, BUSINESS, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH THE SERVICE OR THESE TERMS, EVEN IF KULA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, KULA'S TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO KULA IN THE 12 MONTHS PRECEDING THE CLAIM OR (B) $100.00 USD.
Some jurisdictions do not allow certain limitations of liability, so some of the above limitations may not apply to you. Nothing in these Terms limits liability that cannot be excluded or limited under applicable law, including liability for fraud, gross negligence, or willful misconduct.
You agree to indemnify, defend, and hold harmless Kula LLC and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your use of the Service in violation of these Terms; (b) your User Content; (c) your violation of any applicable law or third-party right; or (d) your negligence or willful misconduct.
Before initiating any formal proceeding, you agree to contact us at [email protected] and give us 30 days to resolve the dispute informally.
If we cannot resolve a dispute informally, you and Kula agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service (including their formation, validity, or termination) will be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, except as stated in Section 14.4. Arbitration will be conducted by a single arbitrator. The arbitrator's award will be final and binding and may be entered in any court of competent jurisdiction.
The arbitration will be conducted in English. Where permitted by AAA rules, arbitration may be conducted by phone, video, or written submissions without an in-person hearing.
Payment of filing, administrative, and arbitrator fees will be governed by the AAA Consumer Arbitration Rules. For claims under $10,000, Kula will pay all such fees.
YOU AND KULA AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION. If this waiver is found unenforceable for a particular claim or remedy, then that claim or remedy shall be severed from arbitration and may be pursued in court.
Either party may bring an individual claim in small claims court (if it qualifies). Either party may seek emergency injunctive or equitable relief in a court of competent jurisdiction to prevent actual or threatened infringement of intellectual property rights or to prevent irreparable harm.
You may opt out of binding arbitration by sending written notice to [email protected] with the subject line "Arbitration Opt-Out" within 30 days of first accepting these Terms. Your opt-out notice must include your name, email address, and a statement that you wish to opt out of arbitration. If you opt out, disputes will be resolved as described in Section 15.
These Terms are governed by the laws of the State of Arizona, without regard to its conflict of law provisions. For any claims not subject to arbitration (or if you have validly opted out), you consent to the exclusive jurisdiction and venue of the state and federal courts located in Arizona.
We may update these Terms at any time. If we make material changes, we will notify you by email or in-app notice at least 30 days before the new Terms take effect. Your continued use of the Service after the effective date constitutes acceptance of the revised Terms. If you do not agree, you must stop using the Service and delete your account before the effective date.
Questions about these Terms should be sent to: